What payment methods does Dupih accept?

Dupih accepts all major secure payment options at checkout, including UPI, debit and credit cards, and net banking.

Does Dupih offer Cash on Delivery (COD)?

Dupih currently accepts prepaid orders only and does not offer Cash on Delivery. Secure online payment helps orders dispatch faster.

Are Dupih cat collars safe for kittens?

Yes. Our cat collars use breakaway safety buckles that release under pressure to prevent choking, and the bands are adjustable to fit kittens and adult cats.

Are Dupih products safe and non-toxic?

Yes. Dupih toys are made from non-toxic, pet-safe materials, bowls use food-grade stainless steel, and collars use breakaway safety buckles. Always supervise your pet and check fit regularly.

How do I choose the right size for dog clothing?

Each clothing product page has a size chart image. Measure your dog's chest girth and back length and match it to the chart. Dupih dog apparel comes in XS–L for small breeds.

FAQ

Q: How long does delivery take?

Dupih dispatches orders within 4–8 business days. Delivery across India typically takes 3–10 business days after dispatch.

Q: Does Dupih ship across India?

Yes. Dupih ships pet toys, collars, harnesses, clothing, grooming tools, feeders and beds to addresses across India.

Q: What is Dupih's return policy?

Contact us to raise a return if something isn't right. Items should be unused and in original condition. See the Return & Refund page for full eligibility details.

Q: Is Dupih a pet store that gives back?

Yes. A part of what Dupih earns goes toward supporting animal welfare and caring for animals in need across India, so every purchase helps an animal beyond your own pet.

Frequently Asked Questions

Shipping & Delivery

How long does delivery take?
We aim to dispatch orders within 4-8 business days (excluding Sundays and public holidays). Delivery across India then typically takes 3–10 business days depending on your location.

Do you ship across India?
Yes — Dupih ships pet toys, collars, harnesses, clothing, grooming tools, feeders, and beds to addresses all over India.

Do you offer free shipping?
Yes — free shipping is unlocked on qualifying orders. Look out for the rewards bar in your cart for the current threshold.

Orders & Payments

What payment methods do you accept?
We accept all major secure options at checkout, including UPI, debit/credit cards, and net banking.

Do you offer Cash on Delivery (COD)?
At the moment we accept prepaid orders only and do not offer COD. Secure online payment keeps your order moving quickly and helps us dispatch faster.

Can I change or cancel my order?
Contact us as soon as possible — if your order hasn't shipped yet, we'll do our best to help.

Sizing & Fit

How do I choose the right size?
Check the size details on each product page. Many of our collars and harnesses are adjustable or free-size — measure your pet's neck or chest girth and compare to the chart before ordering. For clothing, measure your pet's chest girth and back length and match it to the size-chart image on the product page.

Product Safety

Are Dupih products safe for my pet?
Safety is our priority. Our cat collars use breakaway buckles that release under pressure to help prevent choking, our toys are made from non-toxic, pet-safe materials, and our bowls use food-grade stainless steel. As with any accessory, please supervise your pet and check fit regularly.

Returns & Refunds

What's your return policy?
If something isn't right, reach out within the window noted on our Return & Refund policy. Items should be unused and in original condition. See the Return & Refund page for full eligibility details.

About Dupih

Is Dupih really a pet store that gives back?
Yes — giving back is core to who we are. A part of what we earn goes toward supporting animal welfare and caring for animals in need across India, so every purchase helps an animal beyond your own. Learn more on our About Us page.